How we can support people to get healthcare from the right provider

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Canterbury District Health Board

The increasing number of people attending the Emergency Department (ED) is not evenly distributed across the population with young adult attendance growing more quickly than other age groups. Young adults are less likely to need treatment quickly or to be admitted to hospital for further care. Despite this, when most people are asked they indicate they thought ED is the appropriate place for them to receive care.


Eligibility Criteria

Has to USE some open govt data. Ideas for where to look at A dataset from CDHB on the numbers of people attending ED may also be useful and can be found

ED Check In

ED check-in
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Using the emergency department visitation dataset provided by CDHB we were able to confirm that the demographic making the highest number of unnecesary visits to the Christchurch emergency department were the 15-34 year olds. There are an estimated 15,000 visits per year which could be dealt with by Primary Health Care providers. CDHB confirmed that the average cost of a vist to the ED is $400 per person.  Hence there is the potential to save an estimated $6 million dollars per year. Additionally doctors have told us that patients seen in ED are far more likely to have more tests done on them.

Cost savings aside, there is increasing pressure on the ED and it's ability to keep on serving a population which is growing. Providing extra ED resource is a very expensive process. The answer is to move people to Primary Health Care providers.

We believe that young people presenting in ED can be routed to Primary Health Care providers through the use of a mobile app. We have come up with a simple and enjoyable user experience that arranges for patients to be simply and easily transferred to other providers,

In addition the mobile app works with patients to ensure that they are registered with a GP. This ensures that the CDHB receives the appropriate amount of funding for the local population from government.